Shipping & Returns
Shipping Policy
At Terranest, we carefully process every order to ensure your items arrive safely and in good condition. Orders are prepared after purchase and shipped directly to the delivery address provided at checkout.
Delivery times and shipping costs may vary depending on the product and destination. Estimated delivery information will be shown at checkout whenever available. Once your order has been shipped, you will receive confirmation and tracking information when provided by the carrier.
Return & Exchange Policy
We want you to be happy with your Terranest purchase. If you change your mind about an item purchased online, you may request a return within 14 days of receiving your order, subject to our return conditions.
Items must be returned in their original condition and with the original packaging where applicable. If your item arrives damaged, faulty, or significantly different from the description, please contact us as soon as possible so we can help resolve the issue.